Vendor Terms and Conditions

These Vendor Terms and Conditions govern the creation, operation, and continued use of a vendor activity on Kenzoria.

By opening a store, publishing a product, or accepting an order through the platform, the vendor agrees to these terms and all related policies applicable to selling on Kenzoria.

The vendor must be at least 18 years old and have the legal capacity required to sell the relevant products, receive payments, and assume the commercial, tax, and regulatory obligations associated with that activity.

The vendor account must be created using truthful, up-to-date, and business-consistent information.

Kenzoria may request, before or after store activation, any document needed to verify identity, business activity, address, bank details, trade registration, ICE, tax status, sole trader status, or proof of product ownership or authorization to sell.

The vendor must provide legible, authentic, valid, and up-to-date documents. Kenzoria may refuse or suspend a store where the file is incomplete, inconsistent, expired, or otherwise insufficient under internal checks.

The verified vendor badge is an internal trust signal granted at Kenzoria’s discretion after document validation, account behavior review, and assessment of reliability criteria.

The badge is not an absolute performance guarantee or regulatory certification. It may be withdrawn, suspended, or hidden at any time if the conditions that justified its display are no longer met.

The vendor is solely responsible for information published on product pages, including titles, descriptions, features, images, videos, prices, announced lead times, quantities, variations, and commercial promises.

Each offer must be clear enough for the buyer to understand what is actually being sold, under what conditions, and subject to which limitations.

• Images must match the product actually delivered.
• Descriptions must not overstate product qualities or hide limitations, usage conditions, or compatibility information.
• Displayed stock and pricing must be updated as frequently as needed.

It is forbidden to offer unlawful, dangerous, counterfeit, stolen, recalled, restricted, unauthorized, or otherwise non-compliant products that are incompatible with Kenzoria’s commercial and compliance rules.

• Products infringing intellectual property, branding rights, or third-party rights.
• Products prohibited by Moroccan law or requiring authorizations the vendor cannot demonstrate.
• Misleading, non-authentic, non-compliant, or not actually available products.

The vendor must maintain reliable information at all times. Any price change, stock depletion, feature error, or logistical unavailability must be corrected without delay.

Where Kenzoria provides editorial assistance or AI-assisted content tools, the vendor must review, verify, and approve the content before publication. The vendor remains solely responsible for product claims, legal compliance, images, and displayed prices.

The vendor must confirm, prepare, and process orders received through Kenzoria diligently, within announced timelines, and with proper packaging and communication quality.

Any accepted order must be performed in good faith unless a legitimate impossibility exists, such as a proven stock incident, a manifest error, serious fraud suspicion, or a Kenzoria security instruction.

The vendor remains responsible for correct package preparation, conformity of the shipped product, and transmission of useful information to the buyer and, where relevant, to the carrier or logistics partner.

The vendor must keep or be able to provide useful evidence relating to dispatch, tracking, delivery, failed delivery, or actual handover of the product.

The vendor must cooperate in good faith with any return, refund, exchange, or dispute-resolution request initiated through Kenzoria.

Kenzoria may request photos, message history, delivery proof, invoice, condition of the returned item, or any other useful information to decide or help decide a case.

The vendor agrees that Kenzoria may execute certain platform decisions, including refunds, returns, listing removals, warnings, or suspensions, where marketplace protection requires it.

To keep the Kenzoria marketplace fair, transparent, and sustainable, a commission is applied to each sale made through the platform.

Kenzoria uses a progressive commission system. The commission is not applied as one fixed percentage on the full product amount. Each price tranche is calculated separately according to its own commission rate.

Current commission grid: 0 to 50 DH: 22%; 50 to 100 DH: 20%; 100 to 200 DH: 18%; 200 to 400 DH: 15%; 400 to 800 DH: 13%; 800 to 1600 DH: 11%; 1600 to 3200 DH: 9%; 3200 to 6400 DH: 7%; 6400 to 12800 DH: 5%; more than 12800 DH: 3.5%.

The commission is calculated on the final selling price paid by the customer: if the product has a sale price, the commission is calculated on that sale price; otherwise, it is calculated on the regular product price.

Before publishing or updating a product, the vendor may view an estimate showing the price used for the calculation, the estimated Kenzoria commission, and the estimated net amount they will receive.

These amounts are provided for information only and may vary depending on promotions, refunds, adjustments, additional fees, disputes, or administrative corrections.

Kenzoria may temporarily hold amounts in case of a dispute or verification, adjust a commission in case of technical error or fraud, or recalculate a commission linked to a refunded or cancelled order.

Certain premium options may be offered separately, such as product highlighting, sponsored visibility, verified badges, promotional services, or temporary commission benefits.

By publishing a product or making a sale on Kenzoria, the vendor acknowledges that they have read and accepted the commission system applied by the platform.

Amounts due to the vendor may be subject to a payout delay, holding period, or temporary freeze to cover fraud, chargeback, cancellation, return, dispute, non-delivery, regulatory review, or requests for further information.

Kenzoria may block all or part of a payout, delay a payment, or offset amounts due where anomalies, serious claims, manipulation signals, or contractual breaches are identified.

The vendor is solely responsible for tax, reporting, accounting, and invoicing obligations, as well as the legality of the business and the products sold.

The vendor warrants that it holds all rights, authorizations, licenses, stock, or supply chain legitimacy necessary to offer the relevant products on Kenzoria.

The vendor alone bears responsibility for intellectual property infringements, trademark complaints, product non-compliance, goods origin issues, and issuance of invoices where legally required.

Kenzoria may monitor operational performance, cancellation rates, listing quality, stock consistency, documentary compliance, customer claims, and fraud signals associated with a vendor.

In case of violation, fraud, reputational or regulatory risk, Kenzoria may suspend the store, remove products, hide the verified badge, block payouts, limit features, or permanently close the vendor account.

The vendor bears full responsibility for its products, listings, lead times, pricing, messages, regulatory compliance, and the consequences of its acts or omissions on the platform.

The vendor agrees to indemnify Kenzoria against any claim, sanction, cost, damage, or expense arising from an unlawful product, third-party rights violation, fraud, false statement, tax breach, or failure to perform vendor obligations.

Notices relating to the vendor account may be delivered through the dashboard, by email, by transactional message, or by any other channel available on Kenzoria.

For any contractual question relating to vendor status, you may contact Kenzoria at support@kenzoria.com or by mail at N° 123, Rue Riad Ouislane 02, Meknès, Maroc.